Accidental Death Cover Accidental Death Cover
Do you have any legal queries? Do you need a lawyer? Talking to a lawyer could cost you up to R700 per hour… As a Platinum Law policyholder you reap the benefit of a full team of legal eagles at your side.

In today’s fast paced world, where the law impacts on so many daily activities, access to legal expertise is vital.

Platinum Law addresses this crucial need by providing:

  • Quick, effective, reliable advice at an affordable cost
  • Access to the legal world through our nationwide network of attorneys
  • The financial clout to pay for a lawyer

Immediate Legal Advice and Assistance are now just an easy phone call away. You and your family need never again face legal problems alone.

Who is covered?

Your policy covers you, your spouse and unmarried children under the age of 18. Parents, children aged 18 and over, cousins, fiancées and live-in partners are not covered. We ask for your co-operation in this regards by not providing your membership number to non-members.


The Platinum Law policy provides you with the following benefits:

  1. Legal Advice and Assistance
  2. Legal Expenses Cover
  3. After Hours Emergency Services

1. Legal Advice and Assistance

This benefit provides you with unlimited telephonic Legal Advice during business hours, provided by our team of fully qualified in-house Legal Advisors. In addition to advising you, your Legal Advisor will try to resolve your problem by communicating with third parties on your behalf. Advice and assistance is provided on any legal matter, such as:

  • Unfair dismissal or any other workplace related problems
  • Matters involving your car, such as accidents or 3rd party claims
  • Claims for damages to your property
  • Contractual disputes
  • Building disputes relating to your residence, such as defective workmanship
  • Problems with your lease or body corporate
  • Insurance or medical aid claims unfairly rejected
  • Criminal cases where you have been wrongfully prosecuted
  • …and more.

We will also write letters and make calls to 3rd parties to resolve issues.
Matters relating to your conduct of a business or any venture for gain or transaction or undertaking where profit is the motive are unfortunately excluded.

2. Legal Expenses Cover

This benefit becomes relevant where your legal advisor, after making reasonable efforts, has been unable to resolve your legal dispute. If your case is covered by the terms and conditions of the policy, it will now be referred to an independent practicing attorney who will represent you. Should this happen Platinum Law will pay the appointed attorney’s legal expenses, up to the amount stipulated in your Platinum Life policy schedule.

In order to keep the premium affordable, certain matters are not covered under the Legal Expenses benefit. For example, the policy does not cover your legal expenses in the case of prior events, business matters, family matters (such as divorce and maintenance), and criminal charges where you have no defense to the charge. For the details concerning excluded matters, please refer to your policy document.

3. After Hours Emergency Services

If you or anyone covered by your policy is arrested after-hours, and needs to bring an urgent bail application, we will assist as follows: When you call our offices after-hours, you will be directed via our auto-attendant to a Legal Advisor who will arrange legal representation for you. The legal costs incurred will be paid by the policy, provided all the terms and conditions have been met. Platinum Law cannot, however, guarantee that an attorney will be available in your area.

Who to call

Should you suspect that you might have a potential legal problem, call as soon as possible. The policy requires you to call no later than 90 days after gaining knowledge of a legal problem.

You can contact us on 011 242 5050 and make sure you have your membership number ready.

Have all your documents and information available when you call. Ensure that all your facts are organised in a logical manner (perhaps make a note of these facts and the questions you have for the advisor). This will assist your legal advisor to assist you in the best possible manner.

Hours of operation

Our operating hours for general Platinum Law matters are: Monday to Thursday: 8:30am to 4:30pm; Friday: 8:30am to 3:30pm

Should you need to bring an urgent after-hours bail application, a legal advisor will be available to arrange representation for you.

Staying in touch with your advisor

After your initial telephone consultation, your advisor may decide to communicate with a third party. Your advisor may give this party a certain time period within which to respond (usually 14 days). In this event, the guidelines with regard to follow-up contact between you and your advisor are as follows:

  • If your advisor succeeds in contacting the third party and receives a response or new information about your case, he will contact you.
  • If you have not heard from your advisor within the specified time period (usually 14 days), it means that your advisor has not received a response. In this case, it is your responsibility to call your advisor to discuss next steps in pursuing your case.

In any event, it is vitally important that after every conversation with your advisor, you are both clear as to who has responsibility to make the next contact, and when.

For all official information and updates regarding COVID-19, visit the South African Department of Health’s website at
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