There were many expenses that weren’t covered. They paid for the hospitalisation, but they didn’t pay my gynaecologist who performed the operation and that was an amount of over R25 000.
JOINING PLATINUM LIFE
I never thought I would need Platinum Life. My friend referred me, I just took the policy and when it happened I told my husband, “You know a couple of years ago I took this policy because I was referred by someone but maybe we should read through the documents now.” It was the first time that I read through Platinum Life’s documents.
CLAIM PROCESS WITH PLATINUM LIFE
He’s my admin person so he reached out to Platinum Life and we immediately received the forms, we were immediately told how the process works, what needs to be done, my medical history was requested and that was all. It was so easy. I never thought it would be so easy, normally there is a lot of red tape when it comes to other insurers, but I didn’t experience any of that. Everyone we were in contact with was supportive. From the time we submitted the claim, it was just 10 days later, and Platinum Life paid out. I could pay my doctor and I could take a breath. All the hair that I lost has grown back after the stress.
EXPERIENCE WITH PLATINUM LIFE
Leandi really made my life so much easier. I couldn’t talk about it until I spoke to you. From the morning that you contacted me after the operation, I just felt so much better. Every time I received a phone call asking how I was doing and if I was okay, I felt so valued by Platinum Life. My husband even said he couldn’t believe that there are people who care that much, an insurer that cares so much about people.
MONEY FROM THE CLAIM
I did the right thing and paid all my accounts. When the payment came I could pay my doctor’s account and she did such good work. I put money aside because the medical aid doesn’t always cover all the gynaecological appointments that I go to, so I must pay in advance. I put that money aside because I know it must cover that, but I don’t know how much it will be. With the first Pap smear I didn’t know what the results would be.
For the ladies that think it will never happen to them, I also really thought it would never knock on my door and at 35 years of age it happened to me. It’s better to take precautions for this so that if it happens then you have made provision. For the ladies that have just found out, they need to be very, very strong.