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FAQs

It’s very easy to redeem your gift:

  • Click on the link you have received via SMS or email
  • Choose your gift from the dropdown menu
  • Complete your details
  • Click on “Redeem My Gift” to submit your gift choice

If you are a policyowner, your policy number is shown on the policy document that you received by email, WhatsApp, or courier.

You do not need to know your policy number in the event that you need assistance on your policy.

Should you need assistance, kindly contact our Client Care Department on 0860 542 542 or send us an email to info@platinumlife.co.za and simply quote your ID number.

If you received an SMS/email/WhatsApp with an Isabella Garcia voucher and voucher code, kindly follow the link to https://isabellagarcia.co.za/gifting/.

Once you have added your favourite Isabella product/s to your cart, simply enter the voucher code you received to the message at the bottom of your cart, before proceeding to checkout.

The Money-back benefit becomes payable when a policy has remained claim-free and in force throughout the Money-back period.  The Money-back lump sum is equal to 50% of all premiums received by the insurer during the Money-back period.

We do not, unfortunately, offer an online profile service but please contact us on 0860 542 542 or by email to info@platinumlife.co.za should you require any assistance on your policy.

No, Platinum Life does not offer traditional life cover. We offer gender specific cancer cover, permanent disability cover (accidental causes) and accidental death cover. To find out more, please click on the following link: https://www.platinumlife.co.za/products/

n the event that you need to claim on your policy please contact our Client Care Department on 0860 542 542.

A friendly graduate consultant will ask you a few clarifying questions before transferring you to our Claims Department. A dedicated graduate claims consultant will then be assigned to you and will assist you from start to finish.

No. Platinum Life strictly adheres to a referral model which means that we only offer policies to persons referred to us by existing policyholders or persons known to us.

No, Platinum Life policies do not accrue a surrender value nor a loan value and our policies cannot be made paid-up. 

Kindly contact us on 0860 542 542 or send an email to info@platinumlife.co.za.

Please note that we may require additional verification or documentation in some instances.

Should you wish to add, remove, or change a beneficiary on your policy, kindly contact us on 0860 542 542 or send us an email to info@platinumlife.co.za.

Beneficiary detail changes do require additional verification which will be explained by one of our graduate consultants.

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    Rated #1 in Life Insurance and 10/10 on the Trust Index on Hello Peter
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