POPIA Explained - Platinum Life

Your Trust Matters to Us

At Platinum Life, we know that when you refer someone, you’re placing your trust in us. We take that seriously. This page explains exactly how we handle referral information, with integrity, care, and full compliance with South African law. Our aim is to ensure the experience is positive for you and the loved ones you refer.

Why This Process Is Legal Under POPIA

Under South Africa’s Protection of Personal Information Act (POPIA), processing personal information is permitted under legitimate interest:

Legitimate Interest: Our referral process serves the legitimate interest of the referred individual, who will benefit by exploring our services and potentially receiving a special gift or free cover upon engagement.

How We Use Referral Information

When you refer someone, we only request their name and contact number. Any additional information collected comes directly from the referred individual, with their explicit permission.

Our promise:

1. Purpose-Specific Use:

Referral details are exclusively used to contact the referred individual about our services. This information is never repurposed without additional approval from the referred individual.

2. Secure Handling:

Referral details are securely stored and safeguarded through industry-standard security measures to ensure confidentiality and protection from unauthorised access.

3. Easy Opt-Out:

Individuals referred can easily withdraw consent or request further details about their information by contacting us.

Your Responsibility as a Referrer

Your role is essential in maintaining a respectful referral process:

1. Details Matter:

A correct number and name help us ensure your referral has a smooth and respectful first experience with us.

2. Keep It Personal:

The best referrals come from people who know and trust you. Share the details of someone who would genuinely appreciate hearing from us.

3. A Gentle Nudge Helps:

Giving your referral a heads-up makes our call feel natural and appreciated. When contacting your referral, we politely mention your name as the person who recommended them, helping to build trust and credibility.

In Summary

When you refer someone, you’re helping them discover valuable services, while we ensure their personal information is handled with care, confidentiality, and full compliance under POPIA. If you have any questions or require further clarity about the referral process, please don’t hesitate to reach out.