How to Claim a Cancer Insurance Payout in Four Simple Steps

The incidence of malignancy in South Africa is high and growing, especially among women. Specialised insurance cover is designed to meet costs not usually covered by regular medical aid. If you have the necessary cover and know how to claim a cancer insurance payout, you are free to focus on your recovery and personal needs without the added burden of financial worries.

Platinum Life offers peace of mind. All expenses resulting from a policyholder’s illness will be covered. This includes not just hospital accommodation and treatment, but also loss of income, child care, travel, prosthetics, and additional costs. 

Without guidelines, some might find the prospect of completing an insurance claim to be challenging, but Platinum Life’s claim process is quick and straightforward. Whether it’s a claim for cancer insurance, business interruption, a burglary, or a minor motor vehicle accident, the claim process simply requires the policyholder to provide all the relevant facts and supporting documents.

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Four essential steps in how to claim a cancer insurance payout:

1. Review your policy’s terms and conditions:

Your first step should be to find out what your policy covers and what documentation you need to submit to complete the claim process.

2. Collate essential documentation:

In this case, a letter from your doctor or specialist confirming a cancer diagnosis is the main requirement, but diagnostic test results from a pathologist may also be needed. Other documents include proof of identity and details of the bank account into which your payout should be made.

3. Contact your insurer:

Once armed with all the documents needed, it’s now time to inform us of your diagnosis and get a claim form and the necessary instructions on how to claim a cancer insurance payout.

4. Complete and submit the claim form:

Provide all the requested written details and return the form, along with all the necessary documents.

To support you during the claim process, contact our Client Care Department (0860 542 542), and you will be assigned a graduate consultant who will walk you through the process from start to finish.

Frequently Asked Questions About Platinum Life’s Cancer Insurance

Because this type of insurance differs significantly from other types and traditional medical aid, you may have specific queries.
We answer common questions about our cancer insurance below:

What form do cancer insurance payouts take?

They will usually be a lump-sum payment made to a designated bank account.

Will my payout be subject to income tax?

No, all payment claims are tax-free.

Must I only use my payout for treatment?

No, there is no limitation on how you may use your cash settlement.

Can the payout only be used in South Africa?

No, it can be used for treatments overseas, if they are unavailable locally, or even for a restful holiday while recovering.

What about settlement timelines?

Claims are paid promptly once the diagnosis is confirmed.

By now, you should have a clear idea of how to claim a cancer insurance payout and the benefits thereof. Could you cope with the financial burden of a cancer diagnosis? If not, contact Platinum Life, South Africa’s cancer insurance specialists

This blog post is for informational purposes only and should not be considered medical/financial advice. Please consult with a healthcare/financial professional for personalised guidance. 

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